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 Posted: Fri Aug 30th, 2019 04:11 pm
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I"ve signed up with BillFlash but the statements keep returning an error that they aren't in the correct format. 

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 Posted: Fri Aug 30th, 2019 04:39 pm
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Gary Tallman



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While many users are successful using Bill Flash, there are two factors that can cause the batch to fail.  They are:1)Missing Procedure description and
2)& sign contained in the file.

In a future release, we are going to address these issues but for now, test by selecting just one or two patient statements to see the process works and then review all statements for the items listed above, make corrections and try sending them again.
Should you still have an issue, please call our support department.



 Posted: Fri Aug 30th, 2019 06:59 pm
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The description worked! What is the 2) that you are referring too? "& sign contained in the file."



 Posted: Fri Aug 30th, 2019 07:20 pm
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Gary Tallman



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If an & is contained, such as in a patient name field", this will also not work.



 Posted: Fri Aug 30th, 2019 07:29 pm
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Oh ok, that makes sense. Thank you!



 Posted: Sat Nov 30th, 2019 06:36 pm
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I'm getting this error which is different than before. I've verified there is a procedure description and there isn't an (&;) symbol anywhere. Any ideas what's going on?

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 Posted: Mon Dec 2nd, 2019 03:17 pm
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Gary Tallman



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The error message is coming from BillFlash.  You'll need to contact them and ask them to look at the file. Just like last time, they will likely have an analysis of what they don't like in the file.Send the file again and then call them to have someone look at the file. Obviously, we haven't changed anything on our side so it might be a change they've made on their side or some "new" invalid field or data type that has never been sent.



 Posted: Sun Dec 8th, 2019 04:23 pm
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Thank you for the reply!



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